FAQ
Most common questions we get
How long will it take to process my order?
Orders typically take 2-5 business days to process. During peak times or holidays, it may take up to 10 days, especially for popular items.
What should I do if my package is lost or damaged?
If your package is lost or damaged, please contact the carrier directly to file a claim. Keta is not responsible for lost, stolen, or damaged packages once they have been delivered.
What should I do if I received a damaged item?
If your item is damaged, contact us within 48 hours at keta@keta-store.com with your order number and photos of the damage. We’ll assist you with your return or exchange.
What organizations does Keta partner with to give back?
We collaborate with local charities and global organizations that provide maternity care, support for single mothers, and assistance to underserved communities. Our goal is to make a positive impact on mothers’ lives, wherever they are.
Can I get involved in Keta's community initiatives?
Yes! We love involving our customers in our mission. Stay updated on our website and social media to learn how you can volunteer, donate, or support our community efforts directly.
Couldn't find your answer?
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